Privacy Policy
Our Commitment to Privacy
Your privacy is important to us and thank you for entrusting us with your personal information. The information you provide to Woodcraft is appreciated, and we want to make sure that you know how and when we use this information. When we collect data about you, we make every effort to ensure that your information is protected and guarded. To make this notice easy to find, we make it available at the bottom of every single page on the website.
After reading our entire Privacy Policy, if you feel that you would like to be removed from any future contact, please know that is your right and you can exercise that right at any time. In order to remove you from all access point and print/digital marketing material, you will need to provide us with your exact name, email address and/or physical address for unsubscribing from our printed mailings. You can do that by sending us a note or calling us:
Woodcraft Supply, LLC
1-800-535-4482
email: custserv@woodcraft.com
(If sending us an email, please include your postal mailing address as that will help us ensure faster service.)
We also engage a third-party partner for the purpose of identifying users and delivering to them marketing on our behalf (i.e. email or direct mail). Our partners may collect information directly from your device, such as your IP address, device ID, and information about your browser or operating system; may combine personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. This activity enables them to identify you to facilitate the delivery of marketing on our behalf. To opt out of recognition services, please go to https://idx.listrakbi.com/opt-out.html. To opt out of third-party cookies, please go to http://www.aboutads.info/choices.
Controlling Our Tracking Tools
Disable browser cookies: Your browser may give you the ability to control cookies, some of which may enable third parties to collect data about your use of our website. You can adjust your browser settings to block all cookies. Certain browsers also allow you to limit the blocking of cookies to specific websites. You will need to adjust the settings on each browser and on each device for which you wish to block cookies. Please note that disabling cookies may limit the functionality of our website.
Generally speaking, if you would like to limit mobile device interest-based advertising, you can adjust your advertising preferences on mobile devices through your device settings:
- Android Devices: Go to Google Settings > Ads > Opt Out of Interest-Based Ads
- iOS Devices: Go to Settings > Privacy > Advertising (at the bottom of the screen) > Turn on Limit Ad Tracking
When you opt out of receiving targeted advertising, you may still see general audience advertising regarding our products and services.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Woodcraft Supply, LLC uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder.
What information do we collect? How do we use it?
We collect information from you in six different areas that allow us to:- 1) Identify you and the products and services you have purchased from us
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- 2) Understand key information about your Internet activity
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- 3) Maintain your purchase / transactional history to allow us to help you with any issues with your order or past orders
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- 4) Charge your credit, debit or other payment types such as Amazon Pay or PayPal
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- 5) Use additional information (such as demographics and location) that will help us provide you offers and services in which you might have an interest
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- 6) Information regarding your preferences
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When you order, we need to know information such as your name, email address, mailing address, phone number, credit card number and expiration date. This allows us to process, fulfill, and notify you of your order status. Your phone number is necessary for UPS and international shipping. It will also be used to contact you if there is a question regarding your order. Phone numbers will not be used for sales calls.
We collect this information:
- 1. Directly from you or the devices you use to access digital services, such as websites, and other applications for connected devices.
- 2. Other customers that may provide us with your information to recommend a product or service, ship products to you, or list you as a recipient of products or services.
- 3. Companies that provide services on our behalf (e.g., extended warranties).
- 4. Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you.
- 5. Marketing companies that help us learn about our customers and the devices they use to access digital content.
- 6. Companies that supplement our customer records with additional information.
- 7. Shipping providers that update address information.
- 8. Social media platforms.
- 9. Advertising companies and content publishers that present you with our ads.
- 10. Payment and transaction processors.
- 11. Communications and mailing vendors.
- 12. The signals emitted by your mobile devices when you travel through our stores.
We use this information in the following ways:
- 1. To fulfill orders and processing returns.
- 2. Customer service.
- 3. Administering contests and promotions.
- 4. Registering you for a website or program.
- 5. Communicating with you.
- 6. Improving our products and services, including improving digital content.
- 7. Learning about customer trends and interests.
- 8. Personalizing digital content.
- 9. Delivering marketing communications and advertising.
- 10. Identifying the devices you use to access digital content.
- 11. Fraud prevention, security, and asset protection.
- 1. Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention.
- 2. Manufacturers of products and providers of extended warranty services.
- 3. Joint marketing partners.
- 4. Any successor to all or part of our business.
- 5. Advisors and consultants.
- 6. Advertising partners.
- 7. Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property that belong to you, to us, and to others.
We collect digital information such as browsing history, search history, information about your interaction with our websites, applications, electronic communications, or advertisements, and information about your activities when using our in-store Wi-Fi.
We collect this information:
- 1. Directly from you or the devices you use to access digital services, such as websites, mobile applications, and applications for connected devices.
- 2. Marketing companies that help us learn about our customers and the devices they use to access digital content.
- 3. Companies that supplement our customer records with additional information.
- 4. Social media platforms.
- 5. Advertising companies and content publishers that present you with our ads.
We use this information in the following ways:
- 1. Fulfilling orders and processing returns.
- 2. Customer care.
- 3. Communicating with you.
- 4. Administering contests and promotions.
- 5. Improving our products and services, including improving store layouts and digital content.
- 6. Learning about customer trends and interests.
- 7. Personalizing digital content.
- 8. Delivering marketing communications and advertising.
- 9. Identifying the devices you use to access digital content.
- 10. Fraud prevention, security, and asset protection.
- 1. Service providers that process information on our behalf, such as providers of digital analytics services and fraud prevention services.
- 2. Joint marketing partners.
- 3. Advertising partners.
- 4. Any successor to all or part of our business.
- 5. Advisors and consultants.
- 6. Our affiliates and subsidiaries.
- 7. Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property that belong to you, to us, and to others.
We collect information about products or services purchased, purchasing history, products or services you like, reviews you submit, or where you shop.
We collect this information:
- 1. Directly from you or the devices you use to access digital services, such as websites, mobile applications, and applications for connected devices.
- 2. Marketing companies that help us learn about our customers and the devices they use to access digital content.
- 3. Other customers that may provide us with your information to recommend a product or service, ship products to you, or list you as a recipient of products or services.
- 4. Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you.
- 5. Marketing companies that help us learn about our customers and the devices they use to access digital content.
- 6. Companies that supplement our customer records with additional information.
- 7. Social media platforms.
- 8. Advertising companies and content publishers that present you with our ads.
- 1. Fulfilling orders and processing returns.
- 2. Customer care.
- 3. Administering contests and promotions.
- 4. Registering you for a website or program.
- 5. Communicating with you.
- 6. Improving our products and services, including improving store layouts and digital content.
- 7. Learning about customer trends and interests.
- 8. Personalizing digital content.
- 9. Delivering marketing communications and advertising.
- 10. Identifying the devices you use to access digital content.
- 11. Fraud prevention, security, and asset protection.
- 1. Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services.
- 2. Manufacturers of products and providers of extended warranty services.
- 3. Financial services companies, such as for home improvement loans and processing payments.
- 4. Joint marketing partners.
- 5. Any successor to all or part of our business.
- 6. Advisors and consultants.
- 7. Advertising partners.
- 8. Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property that belong to you, to us, and to others.
- 9. Our affiliates and subsidiaries.
Information such as credit or debit card, check, PayPal or Amazon Pay account or Woodcraft gift card.
We collect this information:
- 1. Directly from you.
- 2. Financial institutions, payment processors, and other providers of financial products and services that we work with to provide you with financial services and offers.
- 3. Companies that provide services on our behalf.
- 1. Fulfilling orders and processing returns.
- 2. Customer care.
- 3. Communicating with you regarding payment status.
- 4. Collecting payments on behalf of our financial service providers.
- 5. Fraud prevention, security, and asset protection.
- 6. Delivering marketing communications and advertising.
- 1. Service providers that process information on our behalf, such as data storage providers.
- 2. Financial services companies, such as for home improvement loans and processing payments.
- 3. Any successor to all or part of our business.
- 4. Advisors and consultants.
- 5. Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property that belong to you, to us, and to others.
- 6. Our affiliates and subsidiaries.
Information such as age and gender.
We collect this information:
- 1. Directly from you.
- 2. Marketing companies that help us learn about our customers and the devices they use to access digital content.
- 3. Companies that supplement our customer records with additional information.
- 4. Social media platforms.
- 5. Advertising companies and content publishers that present you with our ads.
- 6. Other customers that may provide us with your information to recommend a product or service, ship products to you, or list you as a recipient of products or services.
- 1. Improving our products and services, including improving store layouts and digital content.
- 2. Communicating with you.
- 3. Customer care.
- 4. Administering contests and promotions.
- 5. Learning about customer trends and interests.
- 6. Personalizing digital content.
- 7. Fraud prevention, security, and asset protection.
- 1. Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services.
- 2. Joint marketing partners.
- 3. Advisors and consultants.
- 4. Advertising partners.
- 5. Any successor to all or part of our business.
- 6. Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property that belong to you, to us, and to others.
- 7. Our affiliates and subsidiaries.
Information regarding your preferences, interests, and other characteristics.
We collect this information:
- 1. Directly from you.
- 2. Marketing companies that help us learn about our customers.
- 3. Companies that supplement our customer records with additional information.
- 4. Social media platforms.
- 5. Advertising companies and content publishers that present you with our ads.
- 6. By analyzing the information we collect about you and other customers.
- 1. Communicating with you.
- 2. Customer care.
- 3. Improving our products and services, including improving our store layout and digital content.
- 4. Learning about customer trends and interests.
- 5. Administering contests and promotions.
- 6. Personalizing digital content.
- 7. Delivering marketing communications and advertising.
- 8. Identifying the devices you use to access digital content.
- 9. Fraud prevention, security, and asset protection.
- 1. Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services.
- 2. Joint marketing partners.
- 3. Advertising partners.
- 4. Any successor to all or part of our business.
- 5. Advisors and consultants.
- 6. Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with law, support investigations, and protect the rights and property that belong to you, to us, and to others.
- 7. Our affiliates and subsidiaries.
How do we protect customer information?
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems. We restrict access to personal information to Woodcraft employees, contractors and agents who need to know that information in order to operate, develop or improve our services. At all times, your payment information can never be viewed in our system or in any contractor’s system.I don't like the Woodcraft ads that show on non-Woodcraft sites. How do I stop the ads?
1. To "opt-out" of display ads, click on the triangle in the top right corner of any ad.2. This will take you to the "About Google Ads" page:
3. Scroll down the page until you see "How you can manage your ads settings", then click on "Ads Settings"
4. Next click on the Opt out setting that works for you
You can also click Google Ad Settings to read more about how to manage these settings.
