Quick Links

Ordering

How do I change an order I just placed online?

To cancel the entire order, call Customer Service at 800-535-4482 and they will cancel your online order, and refund your PayPal account. To remove item(s) from your order, call Customer Service at 800-535-4482 and they will remove the item(s) and refund your PayPal account. Unfortunately, additional items may not be added to your original PayPal order. You can place another order online and choose to use PayPal again OR Customer Service can place the order via phone with a credit card.

How do I check the status of my order?

Click on Account at the top of any page and log in to see your order history. We'll tell you when your order was shipped, provide a tracking number (if available) and link you to the carrier's site to track your order. If you have an online account, and you place an order by phone, mail or fax, you will still be able to see the order status online. (To see your order history, you must provide a password when you create an account or place your first order.)

Can I use my Woodcraft coupon online?

To apply a Woodcraft coupon to your online order, locate the Code printed on your coupon and enter it in the appropriate box on the Shopping Cart page. Provided your coupon is valid, your discount will by applied to your shopping cart when you click "Apply".

What if an item is on backorder?

If an item is out of stock, a message will be on the product page, and a 'Ships On [date]' note will be on the item if you add it to your cart. Woodcraft makes every effort to ship the remaining items complete for the customer. Sometimes a backorder may be delayed to consolidate the remaining items. Contact Customer Service if you have questions regarding the expected date of your order. You can still decide to purchase that item, and when it arrives in stock, it will be shipped immediately. Please note, however, that all items will be charged to your payment method at the time the order is placed including back-ordered items that may ship in the future.

You will receive an email notification with the back order date and if the date changes. If, at any time, you decide you do not want the back ordered item, you can still cancel that item by calling Woodcraft Customer Service at 800-535-4482. Woodcraft will issue a refund.

How do I order by phone?

Order Toll-Free at
1-800-225-1153
or 304-428-4866
Monday through Friday:
8 a.m. - 10 p.m. EST
Saturday: 8:30 a.m. - 5 p.m.
Closed Sunday

How do I order by mail?

Woodcraft Supply, LLC
P.O. Box 1686
Parkersburg, WV 26102-1686

How do I order by fax?

304-428-8271
24 hours a day

Why do I need cookies enabled?

Woodcraft.com requires a type of cookie commonly referred to as a "session cookie" to uniquely identify a user's visit to the website. Without the use of this cookie, Woodcraft.com is not able to track what items have been added to your cart thereby disabling the checkout process. This session cookie contains no personal information and is designed to only enhance your shopping experience. If you continue to have issues, please contact customer service at 1-800-225-1153 to place your order.

Why do I need a password?

You can place an order without providing a password, but you won't be able to log in and see your Order History or keep a Wish List. We highly recommend providing a password when you create an account or place your first order. The use of a password also saves you from having to key in all of your personal ordering data (name, address, etc.) the second time you order. Your credit card information is not retained in this file and it is not accessible by anyone over the Internet.

Shipping

How is my shipping cost calculated?

Woodcraft passes on our actual discounted shipping costs for most packages based on shipping package weight. Shipping package weight is typically the actual weight of your package. If an item is overly large yet light, the shipping package weight may be increased above actual based on a volume calculation. Once an item exceeds a shipping package weight of 150 pounds, a truck carrier option is offered. Other instructions including expedited or International shipping are noted below.

When will my order ship?

Items that ship from the Woodcraft warehouse:
If you place an order by Noon EST Mon-Fri - your order will ship the same day.
If you place an order after Noon EST - your order will ship the next business day.
If you place an order on Saturday or Sunday - your order will ship the next business day.
The only exceptions are on holidays: Memorial Day; 4th of July, Labor Day, Thanksgiving and Christmas - your order will ship the next business day.

Woodcraft ships most packages depending on shipping package weight via UPS Mail Innovations (a combination of UPS and delivery by USPS), UPS Ground, UPS Second Day Air or UPS Next Day Air delivery. Delivery time is usually 2 to 6 business days for shipments to the contiguous 48 States. If you have questions, our Customer Service Department 800-225-1153 can assist you in determining your shipping cost for your order. Alaska and Hawaii are shipped via UPS Ground unless otherwise indicated. Shipments outside the contiguous 48 states are charged actual shipping expenses.

For products marked "Ships Direct from Manufacturer" the order time varies as noted on the product page. These items are not eligible for rush shipping. Flammable items, batteries and magnets cannot be shipped by air. If your order contains a restricted item the entire order will be sent by ground.

Shipping Promotion Details

Occasionally, Woodcraft will offer a free shipping promotion. During the promotion, your package will be shipped free of charge based on weight and geography utilizing UPS Ground, USPS or a combination of the two services. Free Shipping offers exclude freight items and are only available in the contiguous 48 states. Not valid with any other promotional offer. Free shipping may only be available on Woodcraft.com.

What are your shipping rates?

Woodcraft uses a tiered shipping fee schedule based on the shipping package weight of the order and our discounted rates so that shipping costs are as low as possible while still offering great delivery service. For faster delivery see Rush Shipping. Shipments outside the contiguous 48 states are charged actual shipping expenses.

In some cases, we partner with a third party to service our international customers.

Once you have created your shopping Cart, choose the "Checkout" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. Depending on the destination, we may ship the goods to a third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Does it cost extra to ship large or heavy items?

Items weighing more than 150 lbs., or of an unusual size, must be shipped by common carrier. These are charged based on weight and our actual discounted rates. If the shipment is to a residence or if lift gate service is required, additional fees may be charged by the freight company. Truck shipments will be delivered as closely to your residence as is determined possible by the carrier. In some cases the carrier may not be able to provide delivery at your home location. In that case, you will be contacted by the carrier for instructions.

While most drivers deliver items to the ground level, it ultimately is your responsibility to arrange for your item to be removed from rear of the truck. Woodcraft's Customer Service Department at 800-535-4482 will gladly contact the freight company that services your area and make delivery inquiries or prepare an estimate prior to completing your order. Shipments outside the contiguous US are charged actual shipping expenses.

What to expect when your truck shipment arrives.

Truck shipments will be delivered as close to your residence as is determined possible by the carrier. In some cases the carrier may not be able to provide delivery to your home location, especially if you have a private driveway and/or gravel. In that case, you will be contacted by the carrier for instructions. While most drivers deliver items to the ground level, it is ultimately your responsibility to arrange for your item to be removed from the rear of the truck.

Once the item arrives, you will be asked to sign a Bill of Lading to verify that the item was delivered complete and with no apparent damage. If you see evidence of possible damage or suspect the item may have been damaged in transit, make a note on the delivery BOL just in case a problem is found later. If the item is clearly damaged beyond use, refuse to accept delivery of the item. If you have any questions about delivery, contact Woodraft Customer Service at 800-535-4482.

Can I specify the carrier that ships my order?

No, not for packages shipped by Ground carrier within the contiguous US. We generally ship lighter packages with Mail Innovations and heavier packages with UPS Ground. We need a physical address to minimize your shipping time. If you provide a P.O. Box the delivery may be delayed or come back to us as undeliverable.

Do you ship outside the contiguous U.S.?

Orders destined for AK, HI and any of the territories or possessions of the U.S. are shipped by UPS Ground. Regular shipping charges apply, but expect 4 to 6 weeks for delivery. Contact our customer service department if you need to arrange rush delivery to these areas. Festool products can only be sold in the 50 states.

We have partnered with a third party to service our international customers with the exception of Canada, Great Britain, Germany and Australia.

Once you have created your shopping Cart, choose the "Checkout" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

I'm in a hurry. Can you ship overnight?

Yes. During the checkout process you'll have the option of choosing UPS 2nd Day Air or UPS Next Day Air. UPS 2nd Day Air and UPS Next Day Air rates are based on the shipping package weight of your order and the number of packages and are charged actual discounted shipping. UPS 2nd Day Air is your best bet if you don't need your order the very next day.

In-stock orders received by Noon EST Monday through Friday can be air shipped that same day. Woodcraft does not ship on Saturday, Sunday or the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. If you order Friday before Noon EST, a UPS Next Day Air package will arrive on Monday. If you order Friday after Noon EST, a UPS Next Day Air package will ship on Monday and arrive on Tuesday. Mail Innovations consists of a combination of UPS Ground Package and delivery by USPS. Mail Innovations and Sure Post deliver Monday through Saturday. UPS Ground, UPS 2nd Day Air and UPS Next Day Air only deliver Monday through Friday.

Products marked "Ships Direct from Manufacturer" are not eligible for rush shipping. Flammable items, batteries and magnets cannot be shipped by air. If your order contains a restricted item the entire order will be sent by ground.

Orders being shipped to AK, HI and any of the territories or possessions of the USA are shipped by UPS Ground shipping and cannot contain flammable items, batteries or magnets. Please contact our Customer Service Dept. for more information on 2nd Day or Next Day Air shipping options.

What are State and Zip Code Shipping Restrictions?

We restrict specific products from shipping to certain locations. We are unable to ship to certain states as well as certain zip codes within a state in accordance with local laws and ordinances.

Returns & Exchanges

What is your return policy?

Domestic US Orders - If for any reason you are not satisfied with a product, you may return it anytime within 90 days and we will gladly replace the product, give you credit, or refund your money, whichever you prefer. Woodcraft’s Guarantee does not apply to power tools, which are subject only to manufacturer’s warranties. You must contact Woodcraft Customer Service department 800-535-4482, for assistance with a return authorization and shipping instructions for the product. All items accepted for return must include all original instructions and packaging. Failure to contact Woodcraft Customer service can significantly impact timely receipt of your refund. Return shipping will only be covered if you use the return label(s) Customer service will provide. Once the product has been shipped back, the return will be refunded in full. Do not return the item to us without authorization. This policy excludes Power tools and items direct shipped from manufacturer, which are covered only by the manufacturer’s warranty. (see below). Special-order items and manufacturer drop-ship items may not allow returns or may be subject to a restocking fee. See individual product page for details.

International Orders - If for any reason you are not satisfied with a product, contact us by e-mail immediately. Do not return the item to us without authorization.

Power Tools: These products are covered by the manufacturer's warranty, which supersedes any offered by Woodcraft. Returns of these products require pre-approval from Woodcraft Customer Service, and they may be subject to a restocking fee. A minimum 15% Restocking Fee will apply to the return of all CNC machines & 3D Printers. Customer pays return shipping charges.

Products identified with Ships Direct from Manufacturer are shipped directly from the manufacturer and are covered by that manufacturer's warranty, which supersedes any offered by Woodcraft. Ships Direct from Manufacturer returns require pre-approval from Woodcraft Customer Service, and they may be subject to a restocking fee. Customer pays return shipping charges. Click on the Ships Direct from Manufacturer link on the specific product page for more details.

Where do I send my return?

Woodcraft Supply, LLC
Attn: Returns
406 Airport Industrial Park
Parkersburg, WV 26104-9778

Pricing & Tax Information

What is your pricing policy?

Woodcraft's goal is to maintain the published prices in the catalog and internet for the period of time shown. However, due to unanticipated changes and/or typographical errors pricing may increase, or decrease, without notice. To obtain current pricing prior to ordering, please call 800-225-1153. Retail store pricing may vary from internet or catalog pricing.

Are prices the same in the catalog, online and in the stores?

Sometimes an item that is on sale in the stores may not be on sale in the catalog or online, or vice-versa. When that happens, please mention it to us. We are always willing to honor sale prices online. Woodcraft cannot be held responsible for pricing errors, in print or otherwise.

What is MAPP Pricing?

In order to provide the best support from our manufacturer's and vendors, we have agreed to abide by their 'MAPP' or Minimum-Advertised-Price-Policy which is why we are unable to display the sale price on the product page. Please be assured that Woodcraft stands behind its sale prices and you can return an item for a full refund if you are not completely satisfied. Feel free to contact our Customer Service Department with any questions 1-800-225-1153.

Why are you charging me sales tax?

We are required by law to collect and remit sales tax in the following states:

AL, AR, AZ, CA, CT, CO, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, MA, ME, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY

Gift Cards

How do I check my Gift Card balance?

Wondering how much is left on your Woodcraft Gift Card?

Click Here to Check Your Balance

How can I redeem my Gift Card online?

Have your gift card handy during the checkout process. During the last step on the payment page, you will be asked if you want to redeem your gift card. Type in the card and pin number and click apply, it is just as easy as that.

Privacy, Security and Policies

I’m concerned about privacy. What’s going to happen to my name and address?

We're committed to protecting your privacy. See our Privacy Policy for more information.

Is ordering over the internet safe?

Ordering from our Woodcraft.com is a safe, completely encrypted, secure process using secure socket layer (SSL) technology.

Woodcraft’s partners

Woodcraft is a member of the Direct Marketing Association, the Parkersburg (W.Va.) Chamber of Commerce and the National Retail Federation.

C-TPAT

C-TPAT Stands for Customs-Trade Partnership Against Terrorism and is a voluntary initiative to build cooperative arrangements with our overseas suppliers to strength and improve the overall international supply chain and U.S. border security. Through C-TPAT, importers, ensure the integrity of their security practices, verify the security guidelines of their suppliers, and take an active role in preventing acts of terrorism.

Forced Labor Policy

Woodcraft Supply, LLC has zero tolerance for forced labor and we make every effort to prevent and eliminate products that are produced with forced labor from entering our supply chains.

We have implemented procedures in our daily operations to ensure that all our employees are fully aware of the possibility that imported merchandise may have been produced with forced labor.

When ordering product from our foreign suppliers, we carefully investigate the suppliers who were selected to produce our products.

We will not purchase product from suppliers who employ forced and/or child labor. If we discover that forced or child labor is used by one of our suppliers, we will discontinue doing business with them.

Upon receiving product in the U.S., we check the authenticity of accompanying bills of lading and determine that the product that is being received is not produced in a region where Forced Labor is known to be present.

We engage in training our foreign producers to ensure that forced labor is not present in their organizations, nor that it is present in the organizations of vendors that supply sub-assembly parts to the final producer. We ask our suppliers to inform us about their operations and how they treat their employees.

Paint Care

Attention California, Colorado, Connecticut, District of Columbia, Maine, Minnesota, New York, Oregon, Rhode Island, Vermont and Washington Residents:

California, Colorado, Connecticut, District of Columbia, Maine, Minnesota, New York, Oregon, Rhode Island, Vermont, and Washington law requires the paint and coatings industry to develop a financially and environmentally sustainable solution to manage post-consumer architectural paint. Under the program, administered by Paint Care, the paint industry will make paint recycling more convenient by setting up hundreds of drop-off sites throughout the states where consumers can take their paint. Paint Care will also conduct outreach and education about keeping paint out of the trash , buying the right amount of paint for a project, and using up the remaining paint. Woodcraft is required by state law to collect a paint stewardship assessment from California, Colorado, Connecticut, District of Columbia, Maine, Minnesota, New York, Oregon, Rhode Island, Vermont, and Washington customers based on the size of the paint/coatings container. The fees are then forwarded to Paint Care and paid to the appropriate state agencies to fund the recycling programs. For more information go to 

https://www.paintcare.org/

Prop 65

About California Proposition 65. We care about our customers' safety. Many of the products listed on our web site require a California Prop 65 warning as most are used to work raw wood which creates wood dust. Some products contain chemicals such as nickel compounds, acrylic dust and progesterone. Both Wood dust and these other chemicals are substances known to the State of California to cause cancer. California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. Because our website lists multiple items per page, we are providing ample warning by providing the ability to obtain clear and reasonable Prop 65 warnings prior to completion of your purchase decision. We have further notified our vendors to be certain product packaging is clearly labeled with correct warnings if needed per Prop65 guidelines. For more information www.p65warnings.ca.gov or call 916-445-6900.

WARNING: Cancer

Raw Wood

WARNING: Wood Dust created by Drilling, sawing, sanding or machining wood products can expose you to wood dust, a substance known to the State of California to cause cancer. Avoid inhaling wood dust or use a dust mask or other safeguards for personal protection. 

https://www.p65warnings.ca.gov/fact-sheets/wood-dust

Power Tools and Accessories

WARNING: The metal parts of these products contain Nickel compounds, a substance known to the State of California to cause cancer. None of these products are to come in contact with food and drinking water. Please wash your hands with soap and water after touching these products. 

https://www.p65warnings.ca.gov

Electrical Cords

WARNING: The wires of these products contain Nickel compounds, a substance known to the State of California to cause cancer. None of these products are to come in contact with food and drinking water. Please wash your hands with soap and water after touching these products. 

https://www.p65warnings.ca.gov

Hand Tools, Pneumatic Air fittings and Hoses containing Brass (a nickel alloy).

WARNING: The brass parts of these products contain Nickel compounds, a substance known to the State of California to cause cancer. None of these products are to come in contact with food and drinking water. Please wash your hands with soap and water after touching these products. 

https://www.p65warnings.ca.gov

Acrylic Pen Blanks

WARNING: Acrylic pen blanks contain Acrylonitrile a chemical used in the production of Acrylic. Acrylonitrile is a substance known to the State of California to cause cancer. Avoid inhaling Acrylic dust or use a dust mask or other safeguards for personal protection. This product is not to come in contact with food and drinking water. Please wash your hands with soap and water after touching these products. 

https://www.p65warnings.ca.gov

Finishing Products and Buffing Compounds

WARNING: Finishing Products and Buffing Compounds contain progesterone, a substance known to the State of California to cause cancer. Use a respirator or other safeguards for personal protection. This product is not to come in contact with food and drinking water. Please wash your hands with soap and water after touching these products. Consult with your physician before using this product if you have safety concerns. 

https://www.p65warnings.ca.gov

Contact Us

Customer Service

1-800-535-4482
Available Monday through Friday
8:30 am - 5 pm ET

Closed Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas

Talk to a Product Expert!

1-800-535-4486
Available Monday through Friday,
8:30 a.m. - 6 p.m. ET
Email: tech@woodcraft.com

Order by Phone

1-800-225-1153
Available Monday through Friday
8 am - 10 pm ET
Saturday: 8:30 am - 5 pm ET
Closed Sunday

Call Us About Your Order

1-800-225-1153