QualArc accepts returns for non-customized items within 60 calendar days of purchase with a Return Good Authorization (RGA). Customer is responsible for return freight and a 25% restocking charge. Returned items must be in original, new, resellable condition upon receipt back to QualArc.

Customized products are not returnable. All sales of customized products are final.

Contact Woodcraft Customer Service at 800-535-4482 for return assistance.

If purchased at a Woodcraft Store, please return the item directly to the store where your purchase was made.

QualArc provides one (1) year limited warranty to the original purchaser covering defects in material and workmanship. This warranty is limited to the cost of the products and does not include installation costs, transportation neglect or costs, vandalism, misuse or alterations by the customer. QualArc may repair or replace the item at its discretion. Imperfections are a natural part of castings and powder coating and are not covered as a warranty item. Rust or corrosion are not covered under warranty.

Contact Woodcraft Customer Service at 800-535-4482 for return assistance.