Shipping & Returns
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How is my shipping cost calculated?
Woodcraft passes on our actual discounted shipping costs plus a minimal handling fee for most packages based on shipping package weight. Shipping package weight is typically the actual weight of your package. If an item is overly large yet light, the shipping package weight may be increased above actual based on a volume calculation. Once an item exceeds a shipping package weight of 150 pounds, a truck carrier option is offered. Other instructions including expedited or International shipping are noted below.
Occasionally, Woodcraft will offer a free shipping promotion. During the promotion, your package will be shipped free of charge based on weight and geography utilizing UPS Ground, USPS or a combination of the two services. Free Shipping offers exclude freight items and are only available in the contiguous 48 states.
Items that ship from the Woodcraft warehouse:
If you place an order by Noon EST - your order will ship the same day.
If you place an order after Noon EST - your order will ship the next business day.
Woodcraft ships most packages depending on shipping package weight via UPS Mail Innovations (a combination of UPS and delivery by USPS), UPS Sure Post (a combination of UPS and delivery by USPS), UPS Ground, UPS Second Day Air or UPS Next Day Air delivery plus a minimal handling fee. Delivery time is usually 2 to 6 business days for shipments to the contiguous 48 States. UPS Ground, Second Day Air or Next day Air offer faster delivery than Mail Innovations or UPS Sure Post which are more economical choices. If you have questions, our Customer Service Department 800-225-1153 can assist you in determining your shipping cost for your order. Alaska and Hawaii are shipped via UPS Ground unless otherwise indicated. Shipments outside the contiguous 48 states are charged actual shipping expenses plus a minimal handling fee.
For products marked "Ships Direct from Manufacturer" the order time varies as noted on the product page. These items are not eligible for rush shipping. Flammable items, batteries and magnets cannot be shipped by air. If your order contains a restricted item the entire order will be sent by ground.
What are your shipping & handling rates?
Woodcraft uses a tiered shipping fee schedule based on the shipping package weight of the order and our discounted rates plus a minimal handling fee so that shipping costs are as low as possible while still offering great delivery service. For faster delivery see Rush Shipping. Shipments outside the contiguous 48 states are charged actual shipping expenses plus a minimal handling fee.
We have partnered with a trusted third party to better service our International Customers. Check out by clicking the International Checkout button. Once you click the button, you will be provided with your total International shipping costs including all duties and taxes for your shipment. Upon completion of your order, you will be charged for the entire purchase. We will ship the goods to a distribution facility where the order will be processed and shipped to your International address. The charge for shipping, duty and taxes is all inclusive. There are no additional fees, taxes or registration processes with this service.
I'm in a hurry. Can you ship overnight?
Yes. During the checkout process you'll have the option of choosing UPS 2nd Day Air or UPS Next Day Air. UPS 2nd Day Air and UPS Next Day Air rates are based on the shipping package weight of your order and the number of packages and are charged actual discounted shipping plus a minimal handling charge. UPS 2nd Day Air is your best bet if you don't need your order the very next day.
In-stock orders received by Noon EST Monday through Friday can be air shipped that same day. Woodcraft does not ship on Saturday, Sunday or the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. If you order Friday before Noon EST, a UPS Next Day Air package will arrive on Monday. If you order Friday after Noon EST, a UPS Next Day Air package will ship on Monday and arrive on Tuesday. Mail Innovations and Sure Post may consist of a combination of UPS Ground Package and delivery by USPS. Mail Innovations and Sure Post deliver Monday through Saturday. UPS Ground, UPS 2nd Day Air and UPS Next Day Air only deliver Monday through Friday.
Products marked "Ships Direct from Manufacturer" are not eligible for rush shipping. Flammable items, batteries and magnets cannot be shipped by air. If your order contains a restricted item the entire order will be sent by ground.
Orders being shipped to AK, HI and any of the territories or possessions of the USA are shipped by UPS Ground shipping and cannot contain flammable items, batteries or magnets. Please contact our Customer Service Dept. for more information on 2nd Day or Next Day Air shipping options.
Does it cost extra to ship large or heavy items?
Items weighing more than 150 lbs., or of an unusual size, must be shipped by common carrier. These are charged based on our actual discounted rates plus a minimal handling fee. If the shipment is to a residence or if lift gate service is required, additional fees may be charged by the freight company. Truck shipments are tail gate deliveries. The driver will not take the item off the truck. It is your responsibility to arrange for your item to be removed from rear of the truck. Woodcraft's Customer Service Department at 800-535-4482 will gladly contact the freight company that services your area and prepare an estimate prior to completing your order. Shipments outside the contiguous US are charged actual shipping expenses.
Can I specify the carrier that my order is shipped with?
No, not for packages shipped by Ground carrier within the contiguous US. We generally ship lighter packages with Mail Innovations or Sure Post and heavier packages with UPS Ground. We need a physical address to minimize your shipping time. If you provide a P.O. Box the delivery will be delayed or come back to us as undeliverable.
Orders destined for AK, HI and any of the territories or possessions of the U.S. are shipped by UPS Ground. Regular shipping and handling charges apply, but expect 4 to 6 weeks for delivery. Contact our customer service department if you need to arrange rush delivery to these areas. Festool products can only be sold in the 50 states.
If your order is to any country or territory outside of these areas, complete your order as an International Shopper. Shipping rates are based on UPS, USPS or Freight Shipping depending on the dimensional weight of your order.
In some cases, you will receive a message that your rate will be emailed. In this case, we will contact you with shipping options and costs before processing your payment. We will generally quote 2 or 3 options including, where applicable, ground, air and sea shipping methods. Should you decide that none of these options are acceptable, due to expense or timing, you are free to cancel your order without penalty.
You are responsible for any customs, duties, taxes and clearance, charged by your country. These charges are calculated and billed separately by customs once they receive the package.
Please note: Flammable items, magnets and batteries cannot be shipped to International destinations. We accept U.S. funds only, and for your convenience we recommend you use a credit card or bank money order (if ordering by mail). Personal checks or money orders are not accepted unless drawn on a U.S. bank. Direct Ship from Manufacturer items are not available for international shipment.
What if an item is on back order?
If an item is out of stock, a message will be on the product page, and a "Status: Back Ordered" note will be on the item if you add it to your cart. Woodcraft makes every effort to ship the remaining items complete for the customer. Sometimes a backorder may be delayed to consolidate the remaining items. Contact Customer Service if you have questions regarding the expected date of your order. You can still decide to purchase that item, and when it arrives in stock, it will be shipped immediately. Please note, however, that items that ship direct from the manufacturer will be charged for the entire order, including back-ordered items that may ship in the future.
You will also receive an email notification with the back order date. If, at any time, you decide you do not want the back ordered item, you can still cancel that item by calling Woodcraft Customer Service at 800-535-4482 and Woodcraft will refund your PayPal account.
How do I make a return?
Domestic US Orders - If for any reason you are not satisfied with a product, you may return it anytime within 90 days and we will gladly replace the product, give you credit, or refund your money, whichever you prefer. Woodcraft’s Guarantee does not apply to power tools, which are subject only to manufacturer’s warranties. You must contact Woodcraft Customer Service department 800-535-4482, for assistance with a return authorization and shipping instructions for the product. All items accepted for return must include all original instructions and packaging. Failure to contact Woodcraft Customer service can significantly impact timely receipt of your refund. Return shipping will only be covered if you use the return label(s) Customer service will provide. Once the product has been shipped back, the return will be refunded in full. Do not return the item to us without authorization. This policy excludes Power tools and items direct shipped from manufacturer, which are covered only by the manufacturer’s warranty. (see below).
International Orders - If for any reason you are not satisfied with a product, contact us by e-mail immediately. Do not return the item to us without authorization.
Power Tools: These products are covered by the manufacturer's warranty, which supersedes any offered by Woodcraft. Returns of these products require pre-approval from Woodcraft Customer Service, and they may be subject to a restocking fee. A minimum 15% Restocking Fee will apply to the return of all CNC machines & 3D Printers. Customer pays return shipping charges.
Products identified with Ships Direct from Manufacturer are shipped directly from the manufacturer and are covered by that manufacturer's warranty, which supersedes any offered by Woodcraft. Ships Direct from Manufacturer returns require pre-approval from Woodcraft Customer Service, and they may be subject to a restocking fee. Customer pays return shipping charges. Click on the Ships Direct from Manufacturer link on the specific product page for more details.