Shipping & Returns
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Possible Shipping Delays During the COVID-19 Crisis
Due to the Coronavirus we are modifying our warehouse operations to safeguard our worker’s health. There is a possibility that mail orders could see a 24 hour delay in processing even if they fall under our traditional noon deadline. We will do everything we can to get orders shipped as timely as possible giving priority to orders requesting expedited shipping. We appreciate our customers’ patience at this time. We will return to normal operations as soon as the Coronavirus threat subsides.
How is my shipping cost calculated?
Woodcraft passes on our actual discounted shipping costs for most packages based on shipping package weight. Shipping package weight is typically the actual weight of your package. If an item is overly large yet light, the shipping package weight may be increased above actual based on a volume calculation. Once an item exceeds a shipping package weight of 150 pounds, a truck carrier option is offered. Other instructions including expedited or International shipping are noted below.
Shipping Promotion Details
Occasionally, Woodcraft will offer a free shipping promotion. During the promotion, your package will be shipped free of charge based on weight and geography utilizing UPS Ground, USPS or a combination of the two services. Free Shipping offers exclude freight items and are only available in the contiguous 48 states. Not valid with any other promotional offer. Free shipping may only be available on Woodcraft.com.
Items that ship from the Woodcraft warehouse:
If you place an order by Noon EST Mon-Fri - your order will ship the same day.
If you place an order after Noon EST - your order will ship the next business day.
If you place an order on Saturday or Sunday - your order will ship the next business day.
Woodcraft ships most packages depending on shipping package weight via UPS Mail Innovations (a combination of UPS and delivery by USPS), UPS Ground, UPS Second Day Air or UPS Next Day Air delivery. Delivery time is usually 2 to 6 business days for shipments to the contiguous 48 States. If you have questions, our Customer Service Department 800-225-1153 can assist you in determining your shipping cost for your order. Alaska and Hawaii are shipped via UPS Ground unless otherwise indicated. Shipments outside the contiguous 48 states are charged actual shipping expenses.
For products marked "Ships Direct from Manufacturer" the order time varies as noted on the product page. These items are not eligible for rush shipping. Flammable items, batteries and magnets cannot be shipped by air. If your order contains a restricted item the entire order will be sent by ground.
What are your shipping rates?
Woodcraft uses a tiered shipping fee schedule based on the shipping package weight of the order and our discounted rates so that shipping costs are as low as possible while still offering great delivery service. For faster delivery see Rush Shipping. Shipments outside the contiguous 48 states are charged actual shipping expenses.
In some cases, we partner with a third party to service our international customers.
Once you have created your shopping Cart, choose the "Checkout" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. Depending on the destination, we may ship the goods to a third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
I'm in a hurry. Can you ship overnight?
Yes. During the checkout process you'll have the option of choosing UPS 2nd Day Air or UPS Next Day Air. UPS 2nd Day Air and UPS Next Day Air rates are based on the shipping package weight of your order and the number of packages and are charged actual discounted shipping. UPS 2nd Day Air is your best bet if you don't need your order the very next day.
In-stock orders received by Noon EST Monday through Friday can be air shipped that same day. Woodcraft does not ship on Saturday, Sunday or the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. If you order Friday before Noon EST, a UPS Next Day Air package will arrive on Monday. If you order Friday after Noon EST, a UPS Next Day Air package will ship on Monday and arrive on Tuesday. Mail Innovations consists of a combination of UPS Ground Package and delivery by USPS. Mail Innovations and Sure Post deliver Monday through Saturday. UPS Ground, UPS 2nd Day Air and UPS Next Day Air only deliver Monday through Friday.
Products marked "Ships Direct from Manufacturer" are not eligible for rush shipping. Flammable items, batteries and magnets cannot be shipped by air. If your order contains a restricted item the entire order will be sent by ground.
Orders being shipped to AK, HI and any of the territories or possessions of the USA are shipped by UPS Ground shipping and cannot contain flammable items, batteries or magnets. Please contact our Customer Service Dept. for more information on 2nd Day or Next Day Air shipping options.
Does it cost extra to ship large or heavy items?
Items weighing more than 150 lbs., or of an unusual size, must be shipped by common carrier. These are charged based on weight and our actual discounted rates. If the shipment is to a residence or if lift gate service is required, additional fees may be charged by the freight company. Truck shipments will be delivered as closely to your residence as is determined possible by the carrier. In some cases the carrier may not be able to provide delivery at your home location. In that case, you will be contacted by the carrier for instructions. While most drivers deliver items to the ground level, it ultimately is your responsibility to arrange for your item to be removed from rear of the truck. Woodcraft's Customer Service Department at 800-535-4482 will gladly contact the freight company that services your area and make delivery inquiries or prepare an estimate prior to completing your order. Shipments outside the contiguous US are charged actual shipping expenses.
What to expect when your truck shipment arrives.
Truck shipments will be delivered as close to your residence as is determined possible by the carrier. In some cases the carrier may not be able to provide delivery to your home location, especially if you have a private driveway and/or gravel. In that case, you will be contacted by the carrier for instructions. While most drivers deliver items to the ground level, it is ultimately your responsibility to arrange for your item to be removed from the rear of the truck.
Once the item arrives, you will be asked to sign a Bill of Lading to verify that the item was delivered complete and with no apparent damage. If you see evidence of possible damage or suspect the item may have been damaged in transit, make a note on the delivery BOL just in case a problem is found later. If the item is clearly damaged beyond use, refuse to accept delivery of the item. If you have any questions about delivery, contact Woodraft Customer Service at 800-535-4482.
Can I specify the carrier that my order is shipped with?
No, not for packages shipped by Ground carrier within the contiguous US. We generally ship lighter packages with Mail Innovations and heavier packages with UPS Ground. We need a physical address to minimize your shipping time. If you provide a P.O. Box the delivery may be delayed or come back to us as undeliverable.
Woodcraft.com is currently only shipping orders within the United States. Please contact our customer service department 1-800-225-1153 to place an international order.
What if an item is on back order?
If an item is out of stock, a message will be on the product page, and a "Status: Back Ordered" note will be on the item if you add it to your cart. Woodcraft makes every effort to ship the remaining items complete for the customer. Sometimes a backorder may be delayed to consolidate the remaining items. Contact Customer Service if you have questions regarding the expected date of your order. You can still decide to purchase that item, and when it arrives in stock, it will be shipped immediately. Please note, however, that items that ship direct from the manufacturer will be charged for the entire order, including back-ordered items that may ship in the future.
You will also receive an email notification with the back order date. If, at any time, you decide you do not want the back ordered item, you can still cancel that item by calling Woodcraft Customer Service at 800-535-4482 and Woodcraft will refund your PayPal account.
How do I make a return?
Domestic US Orders - If for any reason you are not satisfied with a product, you may return it anytime within 90 days and we will gladly replace the product, give you credit, or refund your money, whichever you prefer. Woodcraft’s Guarantee does not apply to power tools, which are subject only to manufacturer’s warranties. You must contact Woodcraft Customer Service department 800-535-4482, for assistance with a return authorization and shipping instructions for the product. All items accepted for return must include all original instructions and packaging. Failure to contact Woodcraft Customer service can significantly impact timely receipt of your refund. Return shipping will only be covered if you use the return label(s) Customer service will provide. Once the product has been shipped back, the return will be refunded in full. Do not return the item to us without authorization. This policy excludes Power tools and items direct shipped from manufacturer, which are covered only by the manufacturer’s warranty. (see below).
Power Tools: These products are covered by the manufacturer's warranty, which supersedes any offered by Woodcraft. Returns of these products require pre-approval from Woodcraft Customer Service, and they may be subject to a restocking fee. A minimum 15% Restocking Fee will apply to the return of all CNC machines & 3D Printers. Customer pays return shipping charges.
Products identified with Ships Direct from Manufacturer are shipped directly from the manufacturer and are covered by that manufacturer's warranty, which supersedes any offered by Woodcraft. Ships Direct from Manufacturer returns require pre-approval from Woodcraft Customer Service, and they may be subject to a restocking fee. Customer pays return shipping charges. Click on the Ships Direct from Manufacturer link on the specific product page for more details.