Covid-19 Update: How Woodcraft is Responding
Woodcraft Is Here For You As We Are All In This Together
Stores ~ Woodcraft.com ~ Call Center ~ Technical Assistance
Woodcraft is responding to COVID-19 by providing customers with essential services such as curbside pickup at our store locations for your safety and convenience. Please contact your local store for details.
Woodcraft.com is open 24/7 and we've put in safety measures at our distribution center to continue to ship products to both our customers and our stores in a timely manner. We ask for your patience as we all navigate through this pandemic together. At this time, our delivery schedule is back on our normal schedule.
Our call center staff has been available to assist you during normal business hours and on Saturday. We are alternating staff as preventative measures so our response time may vary. Rest assured if we are not readily available, we will respond to you as soon as we can. Feel free to reach out if you need assistance by phone 1-800-225-1153 or via email firstname.lastname@example.org
Woodcraft's Technical Support Hotline is available to assist you during normal business hours with any product questions you may have. They can be reached by phone 1-800-535-4486 or via email email@example.com
March 19, 2020
DEAR WOODCRAFT FRIENDS:
To Our Woodworking Community,
We at Woodcraft are concerned with the Coronavirus (COVID-19), which poses a worldwide health emergency. The health and safety of our employees, customers and the communities we serve is our number one priority.
As the situation continues to evolve, we are closely monitoring the most up-to-date guidelines from the Centers for Disease Control and Prevention (CDC) and implementing their recommendations throughout our stores, corporate office and distribution center.
During this challenging time, the situation is continually evolving and changing. Our current plan is to keep stores open, but only where and when possible. We will adhere to all local, state and federal mandates and restrictions as they occur. We want to continue to provide our customers the ability to purchase woodworking tools and supplies for your projects, hobbies and business.
While many of our stores currently remain open, many have reduced their regular hours and modified the way they are doing business, so we highly recommend you contact your store prior to visiting. You can call the store direct or visit their store page.
In an effort to reduce direct contact and time spent in public places, many stores are now accepting orders over the phone and offering curbside pickup. In some cases, stores are only accepting curbside pickup orders and are closed to in-store traffic. To take advantage of curbside pickup service, simply call your local store to place an order.
Of course, you can continue to shop with us 24/7 on woodcraft.com.
We are doing everything we can to keep everyone in the Woodcraft family and surrounding communities as safe and healthy as possible.
Your Friends at Woodcraft
Please contact your local store for details.
March 23, 2020
WOODCRAFT IS STILL HERE TO HELP!
We encourage you to contact your local Woodcraft Store for information about updated store hours and to hear options you may have for getting your supplies – from Curbside Pickup to home delivery. And as always we're here to help you with your next project at woodcraft.com.
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