Canadian BORDERFREE Returns Policy

If you are not completely satisfied with a Woodcraft purchase or gift for any reason, return it anytime within 90 days and we will gladly replace the product, give you credit, or refund your money, whichever you prefer. Please note that this refund will include all duties and taxes that were initially paid on the items you are returning. Our customer service center will assist you with processing your return, please follow the instructions listed below:

How do I return something?

1. Please contact our customer service at 1-800-535-4482 available Monday through Friday, 8:30 a.m. - 5 p.m. EST, or send us an email to custserv@woodcraft.com, indicating your Woodcraft order number, a description of the item you wish to return and the reason for return.

2. Based on the items being returned, we will communicate to you either over the phone or via email, the exact value of your credit for the item(s) being returned. You will be credited for the product value and any related duties and taxes and shipping fees.

3. Woodcraft will communicate to you the mailing address for our Canadian returns facility.

4. Clearly identify our Canadian returns facility address as the destination on the package labeling. When returning merchandise to Woodcraft, carefully wrap the items and return them to the Canadian address provided with shipping charges prepaid. C.O.D. returns can not be accepted and will be refused.

5. Please complete the Reason for Return Service form below:

*Return reason codes: a) arrived damaged, b) arrived defective, c) incorrect item, d) wrong size, e) changed my mind, f) other (explain).

6. Put the returning item(s) and a copy of the original invoice (with the Reason for Return Service section completed) in the original shipment packaging. Please include all product-packing materials.

7. Present the package to any carrier, take the package to any post office counter or drop the package at any authorized carrier outlet to have your return shipped to the Canadian address provided. You may wish to insure your package for the full replacement value with your chosen carrier, however, package insurance is not reimbursed.

8. Once received at our returns facility, your package will be forwarded to us in the U.S. and we will credit your return once the package has been received and processed in the U.S., typically within 14 to 30 business days after the package is sent.

9. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

If you have any questions, please call us at 1-800-535-4482.