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Complete failure of Customer Service
Laguna 10" Fusion 1-3/4HP 36" Fence, Cast Iron Wings, with Riving Knife
The saw seems good, but it arrived with a warped table. Because of this, the miter slot CANNOT be aligned with the blade. Everytime you begin to tighten the bolts, it gets pulled away from parallel.
I did all the normal things - loosened bolts, checked table with reliable straight edge, took photos to send to Laguna Customer support, followed all their instructions to align, etc., etc.
In the end, they said they would send a new table-top, then a new saw altogtether in case it was the cabinet instead. I thought this was great.
Then, I never heard back. Had to call, to find out that a shipment wasn't due until following week So I waited.
Work was 80 hrs a week starting then, and continued. I never heard back about one arriving, and never heard from CS about any delays.
Finally, I get a break and call them a month later. They then tell me "I thoughth this was taken care of", but in fact no shipments ever arrived (according to them), and was delayed again for a few days. The day of the shipment's arrival has come and gone, and 5 days later, still no word from CS.
A lot of money to never hear back about what is happening.
If they finally take care of it, I'll give the saw 2 stars. But I probably will not deal with Laguna again.
No, I would not recommend this to a friend
Basically a good saw, BUT ...
First, the guts of this saw - the trunnions, DC pulley driven motor (soft start), gearing, bevel and height adjustment cranks and gearing appear to be first rate. Not a $3,000 saw, so cast iron trunnions, etc., as you would expect, but all the important stuff seems to be made of high quality steel that is well machined.
Second, once it's set up (see below!), it's simple and well laid out. The 1.75 HP motor runs pretty quietly and should cut anything you want (I do mostly hardwoods).
Third, it didn't just come packaged, it was crated using quarter inch ply. Took about a week to get it by semi-truck.
Fourth - BUT - there were the following down side things to consider:
(1) Everything was out of adjustment, and while most DIYers will figure it out, anyone who has more than two thumbs or difficulty figuring out how to install door latches will have problems.
(2) The manual is really amusing, written in Chinglish. Unless you already know how things are supposed to work, it's useless and incomplete (ex., no mention of where to attach the rip fence holding brackets or the on/off switch). The pictures are of poor quality and also largely unhelpful.
(3) NOTHING was square! I had to adjust the table top attached by 3 bolts to the cabinet; the "table insert" (blade cover) was fully 1/4" off. The rip fence wasn't even close, about 3 degrees off front to back. Oddly, the miter guide was right on. BUT, the rip fence ruler was WAY off! Good thing it's a glued on plastic ruler because I had to carefully reeve it and relocate both the left and right rip fence rulers about 5/8" and tape down the unruly ends (argh, another pun) with aluminum tape. This is all stupid stuff and should not be paired with what appears to be a very good "drive train" and very good performance once it is up and running. However, all the adjustment mechanisms were very well designed and easy. Still, i never had those aggravations with my JET equipment, and it's irritating enough so I would not recommend it to anyone who isn't a patient tinker. Elsewise, it's a fine saw.
Bluff City, TN
Ordered on a Tuesday and had it by Friday. Super, fast service. Product was well packed and there were no damage issues. Setup was about what you would expect, which I found to be fairly easy. Alignment was pretty accurate right out of the box.
It's quiet, dust collection seems to be good, and all the controls are smooth. I'm a very happy woodworker!
Only downside is there is no dado throat plate available, so I'll be making my own, which is no big deal. The push stick atop the fence is pretty lame idea, and actually pushed my fingers towards the blade, so that was easily , and quickly removed with extreme predjudice.
Otherwise no complaints at all. It is not a 3hp cabinet saw, and I didn't want one. It is a top of the line hybrid and seems to be well worth the money. Thanks Woodcraft!
Yes, I would recommend this to a friend
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