This product ships direct from the manufacturer:
- Your order will ship in approximately 2-4 business days.
- This product is considered special order. Your account will be charged when you place your order.
- Express or overnight shipping is not available for this product.
- Ships by Ground to the 48 contiguous states. Cannot ship to Alaska, Hawaii, PO Boxes, APOs, US Territories, Canada or other foreign countries.
Authorization is required prior to return. Items must be returned in their original packaging as shipped by Touchstone Home Products. Returns/Exchanges will not be accepted after 30 days from when you receive your shipment. There is a 25 % restocking fee on merchandise returned/exchanged for any reason other than product defect or damage. Customer pays return freight.
If you have return issues, contact Woodcraft Supply Customer Service at 1-800-535-4482
If purchased at a Woodcraft Store, please return the item directly to the store where you purchase was made.
Touchstone Home Products now offers a 5-year warranty on all Touchstone Whisper Lift II Mechanisms. The hassle-free warranty covers any mechanical defects. Please contact Touchstone Home Products with warranty issues at 800-215-1990.