This product ships direct from the manufacturer:
- Your order will ship in approximately 5 business days.
- This product is considered special order. Your account will be charged when you place your order.
- Express or overnight shipping is not available for this product.
- Ships by Ground to the 48 contiguous states. Cannot ship to Alaska, Hawaii, PO Boxes, APOs, US Territories, Canada or other foreign countries.
Please contact Knape & Vogt Customer Service at 1-800-253-1561. A Customer Service Representative will assist you with getting a Return Goods Authorization (RGA) number. The original P.O. is required to receive this number. Knape & Vogt products cannot be returned without an approved authorization from the Knape & Vogt Customer Service Dept. Goods returned without this authorization will be refused and are not applicable for credit memo value. Customers will be responsible for return freight and a 20% restock charge on all returns (minimum of $25.00). All resalable products returned not in resalable original packaging will be assessed a 20% fee for repackaging in addition to the 20% restocking and handling fee. The above referenced fees will be waived on returns resulting from Knape & Vogt error.
Knape & Vogt's limited warranty is given to the initial purchaser of New (Available August 3, 2009) commercial products purchased from Knape & Vogt Manufacturing Company and its subsidiaries. The warranty covers defects in materials and workmanship. The warranty does not apply to defects resulting from misuse, damage or abuse, normal wear and tear, accident,
modification, improper installation or maintenance, third party materials or damage during shipping. The warranty is not transferable and does not cover any subsequent purchasers of the products.
During the Limited Lifetime Warranty period, Knape & Vogt, will, at its option, repair or replace any defective product with a comparable product or component. This Limited Warranty is for repair or replacement of defective products only and does not cover any other costs such as removal, installation, or other related expenses.
For warranty service, please contact Knape & Vogt Manufacturing Company, 2700 Oak Industrial Drive, Grand Rapids, MI 49505, Attention: Customer Service. Information regarding the claimed defect and date of purchase of the product must be provided. Any defective product must be returned postage or freight prepaid to Knape & Vogt.