This product ships direct from the manufacturer:
- Your order will ship in approximately 5 business days.
- This product is considered special order. Your account will be charged when you place your order.
- Express or overnight shipping is not available for this product.
- Ships by Ground to the 48 contiguous states. Cannot ship to Alaska, Hawaii, PO Boxes, APOs, US Territories, Canada or other foreign countries.
If you have a return issue, contact Woodcraft Supply customer service @ 1-800-535-4482 for return details. Must be shipped back to Gerstner with a Returns Authorization number. All returns will be charged minimum of 20% restock fee and must be in original carton with all packing and padding. Customer will pay all return ship costs.
If purchased at a Woodcraft Store, please return the item directly to the store where your purchase was made.
Gerstner International Products Warranty:
30-Day, Satisfaction Guarantee. All products go through a rigorous inspection process before they are packed to ship. As a result, products have a 30 day full satisfaction guarantee. If you're not satisfied, let us know - we will work with you to make it right. If you choose to return your item, please see the Returns section below for instructions on returning items.
90-day Warranty: We stand behind the products we build, so if your product needs warranty work during this time we are happy to provide warranty work under the following conditions:
1. Call Gerstner International to receive a return authorization number (937) 228-1662; you will need to provide this return number on the address label. Items returned without prior authorization will not be processed. At this time we will also tell you the return shipping and processing fee to be enclosed with your chest. Items arriving without correct payment will not be processed until payment is received. Gerstner International is happy to provide warranty work at no charge, but we do not pay shipping charges.
2. Return the product prepaid shipping and please insure for the current list price (We will tell you the insurance amount when you call for your return authorization number). If your item is broken during return shipment, you will need to file a claim with the carrier to recover the cost of your item. We cannot provide warranty work or replacements for items broken during shipment to the factory.
3. Enclose a detailed description of the part or parts you believe to be defective as well as a daytime phone number so we may contact you with any questions. Items arriving with no paperwork indicating the warranty issue will not be processed until such paperwork is received.
4. We will (at our discretion) either repair the chest you send in, or replace it with a new one. If you have concerns about a chest that is out of its warranty period, please call us and we will try to help. Gerstner International customer service: (937) 228-1662.