This product ships direct from the manufacturer:
If you have a return issue, contact Woodcraft Supply customer service @ 1-800-535-4482 for return details. Customer pays return freight.
- Your order will ship in approximately 7-10 business days.
- This product is considered special order. Your account will be charged when you place your order.
- Residential delivery fee applies.
- Express or overnight shipping is not available for this product.
- Ships by Ground to the 48 contiguous states. Cannot ship to Alaska, Hawaii, PO Boxes, APOs, US Territories, Canada or other foreign countries.
When returning product, please include the invoice number or customer number and refer to the back of the invoice for shipping instructions.
If purchased at a Woodcraft Store, please return the item directly to the store where your purchase was made.
To be eligible for credit for returned Rikon goods, customers must comply with each of the following requirements:
Written authorization to return any products must be obtained from the RIKON Power Tools Customer Service Department before the products are returned. RIKON Power Tools will issue a Return Goods Authorization Number (RGA#), which must be clearly marked on the shipping label and bill of lading with the returned goods. RIKON Power Tools Will Not Accept Any Unauthorized Returns. Products listed in current RIKON Power Tools price lists are eligible for return, subject to the time limitations set forth below. No special size or custom-made products are eligible for return unless they were sent to the customer in error by RIKON Power Tools. RIKON Power Tools reserves the right to define “standard” or “special” at its discretion. Obsolete or discontinued products may not be returned.
No product may be returned after 60 days from its original invoice date.
Returned goods must be shipped prepaid and/or in accordance with specific instructions issued by RIKON Power Tools at the time of the return authorization.
Returned goods are subject to a restocking charge equal to 15% of the credit given for the returned goods or $25.00, whichever is greater, to cover the cost of inspection, handling and restocking the returned goods.
Products returned to RIKON Power Tools must be unused and in resalable condition. RIKON Power Tools reserves the right to inspect all returned goods upon its receipt thereof and to issue a final determination of whether such goods qualify for return.
Credit for authorized returned goods will be based upon the original or the then current price for such goods, whichever is lower.
Rikon offers a 5 year warranty.
Customers with warranty claims, defective or damaged goods should contact RIKON Power Tools before returning any product to the distributor. RIKON Power Tools reserves the right to ship parts to effect repairs or replace product, whichever they may deem appropriate.
Request to return defective or damaged goods by distributors must be submitted to RIKON Power Tools and will be reviewed for product misuse, abuse, negligence, accidents, repairs, alterations, lack of maintenance or normal wear and tear before giving authorization to return said goods.
Defective/Damaged goods that are returned to RIKON Power Tools and show misuse, abuse, negligence, accidents, repairs, alterations, lack of maintenance or normal wear and tear are subject to a restocking charge equal to 15% of the credit given for the returned goods or $25.00, whichever is greater, to cover the cost of inspection, handling and restocking the returned goods.