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Woodcraft.com requires a type of cookie commonly referred to as a "session cookie" to uniquely identify a user's visit to the website. Without the use of this cookie, Woodcraft.com is not able to track what items have been added to your cart thereby disabling the checkout process. This session cookie contains no personal information and is designed to only enhance your shopping experience. If you continue to have issues, please contact customer service at 1-800-225-1153 to place your order. To learn how to enable cookies, click here.
Click on "Your Account" at the top of any page and log in to see your order history. We'll tell you when your order was shipped, provide a tracking number (if available) and link you to the carrier's site to track your order. If you have an online account, and you place an order by phone, mail or fax, you will still be able to see the order status online. (To see your order history, you must provide a password when you create an account or place your first order.)
Ordering from our Woodcraft.com is a safe, completely encrypted, secure process using secure socket layer (SSL) technology.
Sometimes an item that is on sale in the stores may not be on sale in the catalog or online, or vice-versa. When that happens, please mention it to us. We are always willing to honor sale prices online. Woodcraft cannot be held responsible for pricing errors, in print or otherwise.
Have your gift card handy during the checkout process. During the last step "Review & Payment" you will be asked if you want to redeem your gift card. Type in the card and pin number and click apply, it is just as easy as that. Click here for more details. Note for Canadian Orders: In order to redeem your gift card, you must use the USD checkout.
You can order by mail with a personal check, cashier's check or money order. C.O.D. is available for mail or phone orders only; please add $9.00 to your order to cover this service. Click here to download an order form.
Click here to learn more about our payment option Bill Me Later® offered on Woodcraft.com.
Click here to learn more about our payment option PayPal offered on Woodcraft.com.
We are required by law to collect and remit sales tax in certain states. For orders shipped to any of the following states, the tax amount listed will be applied to your order.
- AL - 4% plus county or city rates, depending on jurisdiction
- GA - 4% plus county or city rates, depending on jurisdiction
- IN - 7%
- KY - 6%
- MA - 6.25%
- NC - 6.75% - 7.25% depending on county tax
- NY - 4% - 8.875% depending on jurisdiction
- OH - 6.25% - 7.75% depending on county
- PA - 6% - 8% depending on jurisdiction
- RI - 7%
- UT - 4.7 – 8.35% plus county or city rates, depending on jurisdiction
- VA - 5.3% - 6% depending on jurisdiction
- WA - 7% - 9.6% depending on jurisdiction
- WV - 6%
To apply a Woodcraft coupon to your online order, locate the Code printed on your coupon and enter it in the appropriate box on the Shopping Cart page. Provided your coupon is valid, your discount will by applied to your shopping cart when you click "Apply".
You can place an order without providing a password, but you won't be able to log in and see your Order History or keep a Wish List. We highly recommend providing a password when you create an account or place your first order. The use of a password also saves you from having to key in all of your personal ordering data (name, address, etc.) the second time you order. Your credit card information is not retained in this file and it is not accessible by anyone over the Internet.
Woodcraft ships most packages using USPS, Standard or Super Saver Shipping. Delivery time is usually 2 to 6 business days across the continental U.S. Orders for products marked "Ships Direct from Manufacturer" will ship from the manufacturer within 5 business days.
Woodcraft is now passing on to our customers our actual discounted shipping rates plus a minimal handling fee so that shipping costs are as low as possible while still offering great delivery service. Please use our toll-free order number 800 225-1153 to get an actual discounted shipping estimate. Save a stamp, our Order Entry Department will be happy to assist in entering your order when you call. You can also get actual discounted shipping rates plus handling by visiting woodcraft.com. Credit card orders – the actual discounted shipping, plus a minimum handling fee, will be added at the time the order is processed. If an order form is not included in this catalog simply order by telephone - call 800 225-1153. For faster delivery see Rush Shipping. Shipments outside the contiguous US are charged actual shipping expenses plus a minimal handling fee.
For all internation orders, you are responsible for any customs, duties, taxes and clearance, charged by your country. These charges are calculated and billed separately by customs once they receive the package.
Yes. During the checkout process you'll have the option of choosing UPS 2nd Day Air - Package or UPS Next Day Air - Package Shipping. UPS 2nd Day Air - Package and UPS Next Day Air - Package rates are based on the weight of your order and the number of packages and are charged actual discounted shipping plus a minimal handling charge. UPS 2nd Day Air - Package is your best bet if you don't need your order the very next day. UPS 2nd Day Air - Package rates are based on the actual weight of your order, number of packages and are charged actual discounted shipping plus a minimal handling charge. UPS Next Day Air - Package charges based on the actual weight of your order, number of packages and are charged actual discounted shipping plus a minimal handling charge.
In-stock orders received by Noon EST Monday through Friday can be air shipped that same day. Woodcraft does not ship on Saturday, Sunday or the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. If you order Friday before Noon EST, a UPS Next Day Air - Package will arrive on Monday. If you order Friday after Noon EST, a UPS Next Day Air - Package will ship on Monday and arrive on Tuesday. Super Saver and Standard Shipping may consist of a combination of UPS, USPS and UPS Ground - Commercial Package delivery. Super Saver and Standard Shipping delivers Monday through Friday. UPS Ground - Commercial Package delivers Monday through Friday. UPS 2nd Day Air - Package and UPS Next Day Air - Package only deliver Monday through Friday.
Products marked "Ships Direct from Manufacturer" are not eligible for rush shipping. Flammable or hazardous items cannot be shipped by air. If your order contains a flammable item the entire order will be sent by ground.
Items weighing more than 100 lbs., or of an unusual size, must be shipped by common carrier. These are charged our actual discounted rates plus a minumal handling fee. If the shipment is to a residence or if lift gate service is required, additional fees may be charged by the freight company. Truck shipments are tail gate deliveries. The driver will not take the item off the truck, that is your responsibility. Woodcraft's Customer Service Dept. will gladly contact the freight company that services your area and prepare an estimate prior to completing your order. Shipments outside the contiguous US are charged actual shipping expenses.
No, not for packages shipped by Ground Shipping within the contiguous US. We generally ship lighter packages with USPS and heavier ones with UPS Ground - Residential - Package. If your shipping address is a P.O. box, we must use USPS.
Domestic US Orders - If for any reason you are not satisfied with a product, you must contact Woodcraft Customer Service department 800-535-4482, for assistance with a return authorization and shipping instructions for the product. Failure to contact Woodcraft Customer service can significantly impact timely receipt of your refund. Return shipping will only be covered if you use the return label(s) Customer service will provide. Once the product has been shipped back, the return will be refunded in full. Do not return the item to us without authorization. This policy excludes Power tools and items direct shipped from manufacturer, which are covered only by the manufacturer’s warranty. (see below).
International Orders - If for any reason you are not satisfied with a product, contact us by e-mail immediately. Do not return the item to us without authorization.
Products identified with Ships Direct from Manufacturer are shipped directly from the manufacturer and are covered by that manufacturer's warranty, which supersedes any offered by Woodcraft. Ships Direct from Manufacturer returns require pre-approval from Woodcraft Customer Service, and they may be subject to a restocking fee. Customer pays return shipping charges. Click on the Ships Direct from Manufacturer link on the specific product page for more details.
Orders destined for AK, HI and any of the territories or possessions of the U.S. are shipped by standard U.S. Postal mail. Regular shipping and handling charges apply, but expect 4 to 6 weeks for delivery. Contact our customer service department if you need to arrange rush delivery to these areas. Festool products can only be sold in the 50 states.
If your order is to any country or territory outside of these areas, complete your order as an International Shopper. Shipping rates are based on UPS, USPS or Freight Shipping depending on the dimensional weight of your order.
In some cases, you will receive a message that your rate will be emailed. In this case, we will contact you with shipping options and costs before processing your payment. We will generally quote 2 or 3 options including, where applicable, ground, air and sea shipping methods. Should you decide that none of these options are acceptable, due to expense or timing, you are free to cancel your order without penalty.
You are responsible for any customs, duties, taxes and clearance, charged by your country. These charges are calculated and billed separately by customs once they receive the package.
Please note: Flammable items can not be shipped by air or sea in international shipments. We accept U.S. funds only, and for your convenience we recommend you use a credit card or bank money order (if ordering by mail). Personal checks or money orders are not accepted unless drawn on a U.S. bank. Direct Ship from Manufacturer items are not available for international shipment.
California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers' safety and hope that the information below helps with your buying decisions. The general Proposition 65 notice is as follows:
WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
In addition, there are specific warnings for the following specific products:
California requires the following notice:
WARNING: Some dust created by power sanding, sawing, grinding, drilling, and other construction activities contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Some examples of these chemicals are:
lead from lead-based paints,
crystalline silica from bricks and cement and other masonry products, and
arsenic and chromium from chemically treated lumber.
Your risk from exposure to these chemicals varies, depending on how often you do this type of work. To reduce your exposure, work in a well-ventilated area and with approved safety equipment, such as dust masks that are specially designed to filter out microscopic particles.
California requires the following notice:
WARNING: The wires of this product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.
Buffing Compounds & Finishing Products
California requires the following notice on buffing compounds and finishing products that contain progesterone:
WARNING: This product may contain progesterone, a chemical known to the State of California to cause cancer. Consult with your physician before using this product.
California, Oregon, Rhode Island and Vermont law requires the paint and coatings industry to develop a financially and environmentally sustainable solution to manage post-consumer architectural paint. Under the program, administered by PaintCare, the paint industry will make paint recycling more convenient by setting up hundreds of drop-off sites throughout the states where consumers can take their paint. PaintCare will also conduct outreach and education about keeping paint out of the trash , buying the right amount of paint for a project, and using up the remaining paint.
Woodcraft is required by state law to collect a paint stewardship assessment from California, Oregon, Rhode Island and Vermont customers based on the size of the paint/coatings container. The fees are then forwarded to PaintCare and paid to the appropriate state agencies to fund the recycling programs. For more information go to www.PaintCare.org/about.php
At this time, we are only offering PayPal services with orders placed online.
You can sign up for a PayPal account for free, and there's no charge to link your credit card or bank account to your PayPal account.
Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.
The maximum amount allowed for a single transaction is $10,000 USD by a PayPal member. If you don't have a PayPal account, you can send a maximum of $4,000 USD for a one-time, single transaction.
You must link your bank account or your credit card to your PayPal account, or be approved for the PayPal Plus Credit Card or PayPal Buyer Credit.
To become verified, follow these steps:
1. Log in to your PayPal account
2. Click "Unverified"
3. Choose the verification method and click the corresponding button
Verified status means you have confirmed your bank account or have been approved for the PayPal Plus Credit Card or PayPal Buyer Credit.
Having Verified status provides these benefits:
1. No spending limit
2. Increased security
3. More buyer and seller confidence because your Verified status shows other account holders that you have passed PayPal security checks
100% protection against unauthorized payments sent from you account. With PayPal, you're protected against unauthorized payments sent from your account. PayPal sends an email confirmation of every account transaction. If your receive confirmation of a transaction you don't recognize, PayPal offers a 24/7 customer support team that will help you sort out the situation. If you think an unauthorized payment has been sent from your account, you can file an unauthorized activity claim.
If an item is out of stock, a message will be on the product page, and a "Status: Back Ordered" note will be on the item if you add it to your cart. Woodcraft makes every effort to ship the remaining items complete for the customer. Sometimes a backorder may be delayed to consolidate the remaining items. Contact Customer Service if you have questions regarding the expected date of your order. You can still decide to purchase that item, and when it arrives in stock, it will be shipped immediately. Please note, however, that items that ship direct from the manufacturer will be charged for the entire order, including back-ordered items that may ship in the future.
You will also receive an email notification with the back order date. If, at any time, you decide you do not want the back ordered item, you can still cancel that item by calling Woodcraft Customer Service at 800-535-4482 and Woodcraft will refund your PayPal account.
To cancel the entire order, call Customer Service at 800-535-4482 and they will cancel your online order, and refund your PayPal account. To remove item(s) from your order, call Customer Service at 800-535-4482 and they will remove the item(s) and refund your PayPal account. Unfortunately, additional items may not be added to your original PayPal order. You can place another order online and choose to use PayPal again OR Customer Service can place the order via phone with a credit card.