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Why do I need cookies enabled?
How do I check the status of my order online?
How can I pay if I don't have a credit card?
Why are you charging me sales tax?
Can I use my Woodcraft coupon online?
Why do I need a password?
When will my order ship?
What are your shipping & handling
rates
I'm in a hurry. Can you ship overnight?
Does it cost extra to ship large or heavy items?
Do you ship outside of the contiguous U.S.?
Can I specify the carrier that my order is shipped
with?
How do I make a return?
Is ordering over the Internet safe?
I'm concerned about privacy. What's going to happen to
my name and address?
Are prices the same in the catalog, online and in the
stores?
How can I redeem my Gift Card online?
What is Proposition 65?
Woodcraft has partnered with Borderfree to allow you to see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order. Here is some additional information for our valued Canadian buyers:
How do you ship to Canada?
How much duty do you charge on Canadian orders?
How much tax will I be charged on my order?
What are my shipping options to Canada?
What will show up on my credit card statement?
When will I be billed?
What exchange rate is applied to my orders?
How do I track my order?
What is the returns policy for Canadian orders?
Can I use PayPal
over the telephone?
Is PayPal safe to use?
Does PayPal have any transaction limits?
How do I get verified thru PayPal?
What does it mean to be verified thru PayPal?
Does PayPal protect me from liability for un authorized changes?
What if an item is on back order?
How do I change an order that was just placed online?
Why do I need cookies enabled?
Woodcraft.com requires a type of cookie commonly referred to as a "session
cookie" to uniquely identify a users visit to the website. Without the use of
this cookie, Woodcraft.com is not be able to track what items have been added
to your cart thereby disabling the checkout process. This session cookie
contains no personal information and is designed to only enhance your shopping
experience. If you continue to have issues, please contact customer service at
1-800-225-1153 to place your order. To learn how to enable cookies, click
here.
How do I check the status of my order online?
Click on "Your Account" at the top of any page and log in to see your order
history. We'll tell you when your order was shipped, provide a tracking number
(if available) and link you to the carrier's site to track your order. If you
have an online account, and you place an order by phone, mail or fax, you will
still be able to see the order status online. (To see your order history, you
must provide a password when you create an account or place your first order.)
How can I pay if I don't have a credit card?
You can order by mail with a personal check, cashier's
check or money order. C.O.D. is available for mail
or phone orders only; please add $9.00 to your
order to cover this service. Click here
to download an order form.
Click here
to learn more about our payment option Bill Me Later® offered on
Woodcraft.com.
Click here to learn more about our payment option
PayPal offered on Woodcraft.com.
Why are you charging me sales tax?
We are required by law to collect sales tax in certain states where our retail
stores are located. For orders shipped to any of the following states, the tax
amount listed will be applied to your order.
| MA 6.25% |
VA 5% |
WV 6% |
NC 7.75% to 8.25% Depending on county tax |
Can I use my Woodcraft coupon online?
To apply a Woodcraft coupon to your online order,
locate the Ad Code printed on your coupon and enter it in the appropriate
box on the Shopping Cart page.
Provided your coupon is valid, your discount will
by applied to your shopping cart when you click "Apply".
Why do I need a password?
You can place an order without providing a password, but you won't be able to
log in and see your Order History or keep a Wish List. We highly recommend
providing a password when you create an account or place your first order. The
use of a password also saves you from having to key in all of your personal
ordering data (name, address, etc.) the second time you order. Your credit card
information is not retained in this file and it is not accessible by anyone
over the Internet.
When will my order ship?
In-stock orders placed by 2 p.m. EST Monday through
Friday are shipped the same day. Woodcraft ships most packages using
USPS or FedEx Ground/Home Delivery.
Delivery time is usually 2 to 5 business days across
the continental U.S. Orders for products marked "Ships Direct from Manufacturer" will
ship from the manufacturer within 5 business days.
What are your shipping & handling
rates?
Our shipping & handling rates are based on the merchandise value of your
order. This fee covers all regular postage charges for your order regardless of
how many packages it's shipped in. All orders shipped are fully insured by
Woodcraft against loss or damage. If a problem does occur, please contact us
immediately. Our shipping & handling charges, on orders to the contiguous
United States, are as follows:
up to $20 = $6.99
$20.01 to $40 = $8.99
$40.01 to $60 = $9.99
$60.01 to $80 = $10.99
$80.01 to $100 = $11.99
$100.01 to $200 = $12.99
+$200 = $13.99
I'm in a hurry. Can you ship overnight?
Yes. During the checkout process you'll have the
option of choosing Ground Shipping, FedEx 2Day
or FedEx Priority Overnight Shipping. FedEx 2Day and FedEx
Priority Overnight rates are based on the weight
of your order and the number of packages. FedEx
2Day is your best bet if you don't need your order the very
next day. FedEx 2Day rates begin with a minimum
charge of $15 and then match FedEx published rates.
FedEx Priority Overnight charges begin with a minimum of
$19 and match FedEx published rates.
In-stock orders received by 2 p.m. EST Monday through
Friday can be air shipped that same day. Woodcraft
does not ship on Saturday, Sunday or the following
holidays: New Years Day, Memorial Day, Independence Day, Labor Day,
Thanksgiving Day, Christmas
Eve and Christmas Day. If you order Friday before
2 p.m. EST, a FedEx Priority Overnight
package will arrive on Monday. If you order Friday
after 2 p.m. EST, a FedEx Priority Overnight
package will ship on Monday and arrive on Tuesday.
FedEx Ground Shipping consists of FedEx Home Delivery
and FedEx Commercial. FedEx Home Delivery delivers
Tuesday through Saturday. FedEx Commercial delivers
Monday through Friday. FedEx 2Day and FedEx
Priority Overnight only deliver Monday through
Friday.
Products marked "Ships Direct from Manufacturer" are not eligible for
rush shipping. Flammable or hazardous items cannot be shipped by air.
If your order
contains a flammable item the entire order will
be sent by ground.
Does it cost extra to ship large or heavy items?
Items weighing more than 100 lbs., or of an unusual size, must be shipped by
common carrier. These are charged an additional amount over our regular Shipping and Handling charge to help cover this expense.
This charge is for standard commercial delivery and is always identified in the product's copy. If the shipment is to a residence
or if lift gate service is required, additional fees may be charged by the freight company. Truck shipments are tail gate deliveries.
The driver will not take the item off the truck, that is your responsibility. Woodcraft's Customer Service Dept. will gladly contact
the freight company that services your area and prepare an estimate prior to completing your order. Shipments outside the contiguous
US are charged actual shipping expenses.
Do you ship outside the contiguous U.S.?
Orders destined for AK, HI and any of the territories
or possessions of the U.S. are shipped by standard
U.S. Postal mail. Regular shipping and handling
charges apply, but expect 4 to 6 weeks for delivery.
Contact our customer service department if you
need to arrange rush delivery to these areas. Festool products can only
be sold in the 50 states.
Canadian Shoppers, please see Canadian FAQ's
If your order is to any country or territory outside of these areas, complete
your order as an International Shopper. On international orders we will contact
you with shipping options and costs before processing your payment. We will
generally quote 2 or 3 options including, where applicable, ground, air and sea
shipping methods. Should you decide that none of these options are acceptable,
due to expense or timing, you are free to cancel your order without penalty.
Please note: Flammable items can not be shipped by air or sea in international
shipments. We accept U.S. funds only, and for your convenience we recommend you
use a credit card or bank money order (if ordering by mail). Personal checks or
money orders are not accepted unless drawn on a U.S. bank. Direct Ship from
Manufacturer items are not available for international shipment.
Can I specify the carrier that my order is shipped with?
No, not for packages shipped by Ground Shipping within the contiguous US. We
generally ship lighter packages with USPS and heavier ones with FedEx
Ground/Home Delivery. If your shipping address is a P.O. box, we must use USPS.
How do I make a return?
Domestic US Orders - If for any reason you are
not satisfied with a product (except for power
tools and items direct shipped from manufacturer,
which are covered only by the manufacturer’s warranty),
please return it with our packing slip (noting
the reason for your return on the back) and ship
to the address listed on the left side of this page. Please
ship your return prepaid by FedEx Ground Shipping,
UPS or Insured Parcel Post. Returns will be refunded
in full, including shipping and return postage (at
ground rates only).
International Orders - If for any reason you are not satisfied with a product,
contact us by e-mail immediately. Please do not return the item to us without
authorization. Canadian Borderfree Orders - click here.
Products identified with Direct Ship from Manufacturer are shipped directly
from the manufacturer and are covered by that manufacturer's warranty, which
supercedes any offered by Woodcraft. All Direct Ship from Manufacturer returns
are subject to a 25% restocking fee. For details, click on the Direct Ship from
Manufacturer link on the specific product page.
Is ordering over the Internet safe?
Ordering from our online catalog is a completely encrypted, secure process
using secure socket layer (SSL) technology.
I'm concerned about privacy. What's going to happen to
my name and address?
We're committed to protecting your privacy. See our
Privacy Policy for more information.
Are prices the same in the catalog, online and in the
stores?
Sometimes an item that is on sale in the stores may not be on sale in the
catalog or online, or vice-versa. When that happens, please mention it to us.
We are always willing to honor sale prices online. Woodcraft cannot be held
responsible for pricing errors, in print or otherwise.
How can I redeem my Gift Card online?
Have your gift card handy during the checkout
process. During the last step "Review & Payment" you will be asked
if you want to redeem your gift card. Type in the card and pin number
and click apply, it is just as easy as that. Click
here for more details.
Canadian Orders - In order to redeem your gift card, you must use the USD checkout.
How do you ship to Canada?
We offer our customers two options to ship to Canada:
1. If you do not choose to order
through Borderfree which is shown below, your order
will be shipped directly to you from Woodcraft
by Air. You will be responsible for any customs,
duties or taxes charged through customs. There
will be an additional $6.00 for postage added to
our standard shipping charge. Approximate delivery
would be 6 to 10 business days, depending on delays
in customs. If your order is too large or heavy
for USPS Air Mail, customer service
will contact you with the correct shipping charges.
2. Woodcraft can also
fulfill online Canadian orders through our partner,
Borderfree. Simply add items to your order and click
on Canadian Check Out to complete your order. You
will see your total landed price including all duties, taxes, shipping
and handling charges in Canadian dollars before
you place your order. You will pay Borderfree
the
total amount for your order in Canadian dollars
(which means that they will bill your credit card)
and we will ensure that products get right to your
door.Approximate delivery
would be 6 to 13 business days, depending on delays
in customs. If you have any questions about
Canadian orders,
call Customer Service at 1-800-535-4482, email
us at custserv@woodcraft.com
How much duty do you charge on
Canadian orders through Borderfree?
Determining your duty rates depends on many
factors (Product, Country in which the product
was manufactured, etc.). To know the exact
duty charges before you buy, simply add items to
your order and check out through our "Canadian Check Out." You will
see the exact duty charges prior to submitting
the order.
How much tax will I be charged
on my order through Borderfree?
The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you.
| Province of Delivery |
GST |
PST |
HST |
| Alberta |
5% |
- |
- |
| BC |
5% |
- |
- |
| Manitoba |
5% |
- |
- |
| New Brunswick |
- |
- |
14% |
| Newfoundland & Labrador |
- |
- |
14% |
| Northwest Territories |
5% |
- |
- |
| Nova Scotia |
- |
- |
14% |
| Nunavut |
5% |
- |
- |
| Ontario |
5% |
8% |
- |
| Prince Edward Island |
5% |
- |
- |
| Quebec |
5% |
- |
- |
| Saskatchewan |
5% |
- |
- |
| Yukon Territory |
5% |
- |
- |
What are my shipping
options to Canada through Borderfree?
Woodcraft offers the following shipping options to Canadian buyers:
| Shipping Method |
When in-stock items will arrive |
| Standard |
3-9 business days (Monday through Friday, do not count weekends) |
What will show up on my credit card statement?
Your order will be billed to your credit card by our international service provider, Borderfree. "WEB/PH ORDER BRDFREE" will appear as the billing company.
When will I be billed?
Your credit card will be billed by Borderfree once your order clears the Canadian border
What exchange rate is applied to my
orders through Borderfree?
Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know the exact price before you buy, simply add items to your order and check out through our Canadian Check Out. You will see the exact price for your order in Canadian dollars before you actually place the order.
How do I track my order through Borderfree?
Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package with the Canadian carrier. All other inquiries should be directed to custserv@woodcraft.com
What is the returns policy for Canadian
orders through Borderfree?
If you are not completely satisfied with a Woodcraft purchase or gift for any reason, please return it anytime within 90 days and we will gladly replace the product, give you credit, or refund your money, whichever you prefer. Please note that this refund will include all duties and taxes that were initially paid on the items you are returning. Our customer service center will assist you with processing your return, click here for instructions.
California Proposition 65
Attention California Residents:
California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers' safety and hope that the information below helps with your buying decisions.
The general Proposition 65 notice is as follows:
WARNING: This product contains chemicals known
to the State of California to cause cancer and birth defects or other reproductive
harm.
In addition, there are specific warnings for the following specific products:
Tools
California requires the following notice:
WARNING: Some dust created by power sanding, sawing, grinding, drilling, and
other construction activities contains chemicals known to the State of California
to cause cancer and birth defects or other reproductive harm. Some examples
of these chemicals are:
- lead from lead-based paints,
- crystalline silica from bricks and cement and other masonry products, and
- arsenic and chromium from chemically treated lumber.
Your risk from exposure to these chemicals varies, depending on how often
you do this type of work. To reduce your exposure, work in a well-ventilated
area and with approved safety equipment, such as dust masks that are specially
designed to filter out microscopic particles.
Electrical Cords
California requires the following notice:
WARNING: The wires of this product contains chemicals known to the State of
California to cause cancer and birth defects or other reproductive harm. Wash
hands after handling.
Buffing Compounds & Finishing Products
California requires the following notice on buffing compounds & finishing
products that contain progesterone:
WARNING: This product may contain progesterone, a chemical known
to the State of California to cause cancer. Consult with your physician before
using this
product.
Can I use PayPal over the telephone?
At this time, we are only offering PayPal services
with orders placed online.
Is the PayPal service free to me?
You can sign up for a PayPal account for free, and
there's no charge to link your credit card or bank account to your PayPal
account.
Is PayPal safe to use?
Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal,
the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you
don't know.
Does PayPal have any transaction limits?
The maximum amount allowed for a single transaction is $10,000 USD by a PayPal member. If you don't have a PayPal account, you can send a maximum of $4,000 USD for a one-time, single transaction.
How do I get verified thru PayPal?
You must link your bank account or your credit card to your PayPal account, or be approved for the PayPal Plus Credit Card or PayPal Buyer Credit.
To become verified, follow these steps:
- Log in to your PayPal account
- Click "Unverified"
- Choose the verification method and click the corresponding button
Verified status means you have confirmed your bank
account or have been approved for the PayPal Plus Credit Card or PayPal
Buyer Credit.
Having Verified status provides these benefits:
- No spending limit
- Increased security
- More buyer and seller confidence because your Verified status shows
other account holders that you have passed PayPal security checks
100% protection against unauthorized payments sent
from you account. With PayPal, you're protected against unauthorized
payments sent from your account.
- PayPal sends an email confirmation of every account transaction
- If your receive confirmation of a transaction you don't recognize,
PayPal offers a 24/7 customer support team that will help you sort
out the situation
- If you think an unauthorized payment has been sent from your account,
you can file an unauthorized activity claim
If an item is out of stock, a message will be
on the product page, and a “Status: Back Ordered” note will be on the
item if you add it to your cart. You can still decide to purchase that
item, and when it arrives in stock, it will be shipped immediately. Please
note, however, that your PayPal account will be charged for the entire
order, including back-ordered items that may ship in the future.
You will also receive an email notification with the back order date. If, at any time, you decide you do not want the back ordered item, you can still cancel that item by calling Woodcraft customer service at 800-535-4482 and Woodcraft will refund your PayPal account.
How do I change an order that was just placed
online?
- To cancel the entire order, call Customer Service at 800-535-4482
and they will cancel your online order, and refund your PayPal account
- To remove item(s) from your order, call Customer
Service at 800-535-4482 and they will remove the item(s) and refund
your PayPal account
- Adding additional items to your current order. Unfortunately, additional
items may not be added to your original PayPal order. You can place
another order online and choose to use PayPal again OR Customer Service
can place the order via phone with a credit card
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